Whatever happened to customer service?

Captain Rhett Butler

Driving Instructor
It seems with this pandemic, many frontline workers just sit home and draw welfare/unemployment weekly rather than go to work. I'm particularly upset by the fast food industry. Service at many restaurants has hit rock bottom. The drive-thru is backed way up and many restaurants still won't allow inside dining. Chick-fil-A is always busy, but they seem to move fairly quickly, yet the Taco Bell, Captain D's, Steak-n-Shake, Arby's, and numerous other seem like they are in crisis mode.

Some workers still attempt to be friendly, yet others seem so stressed out they simply don 't care if you get your food or not. Bad attitudes seem to be the norm now rather than the exception. I was hoping that things would start opening up and getting back to normal, but c'mon man. This just is getting old.

A positive attitude is a little thing that makes a big difference.
 
Funny you mentioned it, we noticed it Thursday at BK. I can count on one hand the number of times the Queen and I have eaten there together in the last 28 years but she was craving a burger so we stopped by for lunch. Their inside dinning was actually open so we decided to go in and as we stepped inside a departing customer mumbled “GOOD LUCK” on his way out the door so we knew it would be interesting. We stood at the counter for almost five minutes, nodda, we saw one guy (we’ll call him Marcus for clarity) on the ordering side of the counter and three others on the kitchen side. Finally another worker and finally a third joined Marcus then things began to start moving along. Marcus walks up and this is the conversation:

Him: I apologize for the wait, can I take your order?
Me: No worries, you looked busy.
Him: You have no idea.
Me: I can Imagine.
Him: No, no you can’t.
Me: I probably can’t but I can thank you for showing up and working.

The look on his face was one of desperation and it was obvious in his voice.

Oh, I should mention Marcus was a young black kid. A very polite and mannerly
young man who was constantly moving and giving effort to his work. He will probably go far in life over time as he moves up the work ladder, whether that ladder is leaning against the BK wall or a bigger employer.

Btw, don’t get the double whopper. The extra patty throws off the familiar Whopper flavor and is just too large of a sammich.
 
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Funny you mentioned it, we noticed it Thursday at BK. I can count on one hand the number of times the Queen and I have eaten there together in the last 28 years but she was craving a burger so we stopped by for lunch. Their inside dinning was actually open so we decided to go in and as we stepped inside a departing customer mumbled “GOOD LUCK” on his way out the door so we knew it would be interesting. We stood at the counter for almost five minutes, nodda, we saw one guy (we’ll call him Marcus for clarity) on the ordering side of the counter and three others on the kitchen side. Finally another worker and finally a third joined Marcus then things began to start moving along. Marcus walks up and this is the conversation:

Him: I apologize for the wait, can I take your order?
Me: No worries, you looked busy.
Him: You have no idea.
Me: I can Imagine.
Him: No, no you can’t.
Me: I probably can’t but I can thank you for showing up and working.

The look on his face was one of desperation and it was obvious in his voice.

Oh, I should mention Marcus was a young black kid. A very polite and mannerly
young man who was constantly moving and giving effort to his work. He will probably go far in life over time as he moves up the work ladder, whether that ladder is leaning against the BK wall or a bigger employer.

Btw, don’t get the double whopper. The extra patty throws off the familiar Whopper flavor and is just too large of a sammich.
Good for Marcus, and don't knock my double whopper. It's my big cheat.
 
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