Never Again

Paxilpapa

Serenity, through modern chemistry
#1
I'll never do business with AMAZON again!!! Their Customer Service is a complete ZERO from India. I bought a $7.40 part last Tuesday and paid the $10.03 cent upcharge to have it delivered in 2 days, OK. Today comes and goes, still no part,,, check the order status online and find that it hasn't shipped yet and isn't due to be delivered until Aug 8th. Can't find the number to call them, but left a message for them to call me, which they did. The service agent had such a heavy accent I could not understand what he was saying,,, so I talked and he keyed and went off to research the call. About 4 minutes later I get a dial tone. At this point I am seeing red and only want to talk to Amazon to extract a pound of flesh!!! I leave another message to call me, which they did. This guy was almost as bad, but slightly understandable, so we go into the order. He informs me that it should be delivered on the 8th, but the money has not been deducted from my account yet because it hasn't shipped, so I haven't paid the $10.03. "What will be the charge when it does ship?", I ask,,, "$18.65" he replies,,, "NAY, NAY, NAY" said I. "If you didn't deliver it in 2 days, which you didn't, you don't charge the $10.03 or the tax you are charging on that delivery fee." "The billing amount is the billing amount you agreed to" says he and it almost sounds like he chuckles!!!
"I agreed to pay $10.03 to have delivered today, which you did't do" I said " the charge should now be $7.40 + tax with free shipping as per the advertised price!".
After several more minutes of this back and forth, I just tell him to cancel the order. "OK" he says and chuckles again, which I called him on, and he denied chuckling,,, at which time I informed him it amazes me that Amazon stays in business, as stupid as their employees are. I wanted to tall him that he aught to sue his parents for procreating, as stupidity begets stupidity,,,, But my wife hung up the phone before I could lose my cool!!!!!

And that's why I don't have Amazon Prime, and will never ever ever ever do business with Amazon again!!!!

End of Rant!!!!
 

J-man

This post will self-destruct in 5, 4, 3, 2, 1....
Staff member
#4
The baby car seat delivered yesterday finally, only 5 days after the baby shower. I'm just waiting on the email requesting a review and rating. Sadly, it's probably not the fault of the supplier but Amazon shipping instead. Oh well, put pressure on Amazon shipping to do a better job.

I don't particularly care for using Amazon but I'm beginning to despise shopping amongst idiots.
 

ivylove

Licensed Driver
#6
Don't these companies realize that it might be better to keep these jobs in the US, to pay your employees a little more and keep your customers happy! From what I head about Amazon, they "could" afford to pay their employees well, and not have to raise prices on consumers. Isn't that what Trump is trying to accomplish with the tariffs? And this brings up a question I have. While I understand that tariffs affect merchandise that is imported and exported, would they also have an effect on labor costs, as in this situation?
 

lotstodo

aka "The Jackal"
#7
Don't these companies realize that it might be better to keep these jobs in the US, to pay your employees a little more and keep your customers happy! From what I head about Amazon, they "could" afford to pay their employees well, and not have to raise prices on consumers. Isn't that what Trump is trying to accomplish with the tariffs? And this brings up a question I have. While I understand that tariffs affect merchandise that is imported and exported, would they also have an effect on labor costs, as in this situation?
Sometime in the 1990's , the accountants and statistics experts were given a lot more power in corporations. Many rose to upper management. The bean counter view of customer service is an expense, not a service. This was the same time that transcontinental telephone service became cheap. Put the two together and you get the Indian phone bank.

Some corporations can still be caught in that trap, and frankly the younger generation prefers internet customer service through chat and text but expect everything to be delivered to their door. I doubt that true customer service will ever return to the mass online retailer with the exception of the high end of the industry.

As for tariffs, they are paid by the American consumer, who is hurt more than the target country. That pain trickles down into fewer jobs in total even though one industry might profit. Ironically, in the current case, Alcoa Aluminum is reporting lower profits as a result of the tariffs that were supposed to help it, and Ford reports fewer sales of trucks and this lower profit.

I get the "negotiating tactic" argument, but Trump hasn't closed one deal, not even with Mexico who appeared to capitulate. So far, the only result is a global threat of recession.
 

J-man

This post will self-destruct in 5, 4, 3, 2, 1....
Staff member
#8
Yet our economy is one of the few remaining strong ones. Of course ours will suffer, its wagon is full and the hill is getting steeper. As for AA, I’m trying to talk myself out of grabbing more shares on Monday.
 
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