S
sadie612
Guest
SO I had an appointment to get my oil changed at Kaufman today in Hiram. I knew my tires get rotated with the oil change and I even asked to make sure that was included. I always mark the 2 front tires when doing so ( you would be surprised who doesn't rotate when they say they do)
SO they call me up and I pay for my services and start outside. The service tech walked out with me to get another car so we chit chatted. Thats when I noticed my tires have not moved. I asked and they said yes...I should him the markings on the tires and assured him they didn't. Then he said it wasn't on the service order. I then asked him what came with the oil change and he said tire rotation at the end. Then he said I needed new tires so that is why they didn't rotate them and by law they can't. I told him Thanks but I just got new tires in Nov and assured him they were fine. I even had the paper work from when I got them. He still refused to do it. SO I said I was gonna have to go somewhere else to get my tires rotated and that they needed to inform me of this before they performed service on my car. SO after he saw I knew what I was talking about and that I was not budging he ended up refunding my money. He told me good luck because I wouldn't find ANYONE to do it for me. That is when I went to Big Ten asked them about my tire tread which they said was GREAT and I had no worries and they rotated my tires for free. I tried to pay them but they wouldn't let me.
SO long story short Big 10 as made me a customer of theirs now
SO they call me up and I pay for my services and start outside. The service tech walked out with me to get another car so we chit chatted. Thats when I noticed my tires have not moved. I asked and they said yes...I should him the markings on the tires and assured him they didn't. Then he said it wasn't on the service order. I then asked him what came with the oil change and he said tire rotation at the end. Then he said I needed new tires so that is why they didn't rotate them and by law they can't. I told him Thanks but I just got new tires in Nov and assured him they were fine. I even had the paper work from when I got them. He still refused to do it. SO I said I was gonna have to go somewhere else to get my tires rotated and that they needed to inform me of this before they performed service on my car. SO after he saw I knew what I was talking about and that I was not budging he ended up refunding my money. He told me good luck because I wouldn't find ANYONE to do it for me. That is when I went to Big Ten asked them about my tire tread which they said was GREAT and I had no worries and they rotated my tires for free. I tried to pay them but they wouldn't let me.
SO long story short Big 10 as made me a customer of theirs now