I recently purchased a 2019 F250 and love it. I got it from a local Ford dealership which I haven’t dealt with before. Within the the first week I noticed a small problem and took it in for repair. Without going into detail of the issue I left the vehicle with them a few days then picked it up while I waited for the fuel pump which they ordered to come in. I thought it was odd that one wouldn’t be readily available but I digress. Anyway, I called to check on the status last Friday and was told the part was in so I scheduled the work to be done today and dropped the truck off last night...Monday night....Labor Day night. I called to check on it today...and...and...and...was told the part was not in. Not only was the part not in but that it was on back order and it would be Oct before delivery. Mind you, the person I was originally dealing with was the service manager, the same guy who last week said the part was, the same guy who today said now October. I go back up to get my truck and again talk with the same guy. He again apologized for the mix up and assured me it would get taken care of and under warranty. Afterwards I called another local Ford dealership’s service department which actually did confirm the story so at least I felt better knowing my new friend at the original dealership wasn’t lying. It’s not an urgent matter, the truck runs and runs well, it just sometimes has a weird long hesitation when trying to start it after recently driving it.
To add to the “great” day I come home from the gym to find out our water heater went out and was leaking. We got it turned off and drained before it became a big problem but we’re taking cold showers until tomorrow.
To add to the “great” day I come home from the gym to find out our water heater went out and was leaking. We got it turned off and drained before it became a big problem but we’re taking cold showers until tomorrow.
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