OK, I'm a member of the...

AT&T is ridiculous!

OK, we have an older alarm system that needs a phone line to dial out to the monitoring company. The AT&T sales lady told me they would do a phone line for $20 a month on top of the internet. We do not use it for landline, it's ONLY for the alarm system. Might get used once every 3 months.

I get the bill...$43.39 a month for a phone line. SO I call in, and after going through three people, they tell me they can't change it. So I told them to cut it off and erase any charges for the phone line.

I'll have my alarm guy put a new panel in that will alert over the internet. It will cost me about $230 to upgrade, but then we won't need a phone line anymore.

Ironically...the other option was to install a cellular based unit that would allow the alarm system to call the monitoring company. They could do that using AT&T wireless for a charge of $12 a month, but they can't do a landline that's already here for less than $43 a month? These people are as stupid as congress! And now they're getting zero dollars from me for phone lines.
 
Unless you have a friend who is an AT&T engineer having a "Presidential Inquiry" card to play. In his over 30 years with the company he's only used it twice...he used his 3rd to resolve our ongoing internet issue at the new house site. Admittedly I had doubts that it would make a difference but within 45 minutes of him placing the request I received a call from "AT&T Headquarters, Office Of The President" and by the end of the day we received two more calls from the same office by different people and had service installation scheduled for 2-4pm on June 3. I asked for assurance that installation would in fact be successful and was told "it will definitely be successful and if the technician says otherwise to call their direct number and hand the phone to the technician for a Come To Jesus meeting."

I called my friend and asked him what his real identity was and whether or not he'd ever worked for a three letter federal agency. The boy had friends in high places. He just said I was talking to the technician's boss', boss', boss', boss', boss.

Will provide a follow-up update on June 4th.


:pray2::pray2::pray2::pray2::pray2:
 
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J-man said:
Unless you have a friend who is an AT&T engineer having a "Presidential Inquiry" card to play. In his over 30 years with the company he's only used it twice...he used his 3rd to resolve on ongoing internet issue at the new house site. Admittedly I had doubts that it would make a difference but within 45 minutes of him placing the request I received a call from "AT&T Headquarters, Office Of The President" and by the end of the day we received two more calls from the same office by different people and had service installation scheduled for 2-4pm on June 3. I asked for assurance that installation would in fact be successful and was told "it will definitely be successful and if the technician says otherwise to call their direct number and hand the phone to the technician for a Come To Jesus meeting."

I called my friend and asked him what his real identity was and whether or not he'd ever worked for a three letter federal agency. The boy had friends in high places. He just said I was talking to the technician's boss', boss', boss', boss', boss.

Will provide a follow-up update on June 4th.


:pray2::pray2::pray2::pray2::pray2:
Click to expand...

Wow!

Can you ask him to get me an AT&T fiber connection in south Georgia? :D
 
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